Reasons: Excessive food in the bowl. Unknown substance in the bowl.
Solutions: Press reverse button 3-5 seconds. Repeat process 2-3 times. Then, press down on top of lid while turning.

Reasons: Excessive food in bowl. Unknown substance in the bowl.
Solutions: Press reverse button 3-5 seconds. Repeat process 2-3 times. Then, push bowl upward while turning.

Reasons: You purchased the newest juicer which only comes with one improved strainer. The HU-100 juicer has been improved over the last year and the most recent model comes with one amber-colored strainer which is now made with a much stronger Ultem material. This Ultem strainer does both fine and coarse food so there is no need to keep switching the strainer. The older models used to come with a white strainer and a yellow strainer separately. The best way to know which generation you have is to reference the serial number when contacting us.
Solutions: N/A.